Refund policy

Return and Refund Policy

At Panaleh, we strive to ensure our customers receive high-quality products. Please read the following carefully before placing your order:

1. General Policy

• All sales are final.

• We do not accept returns, exchanges, or cancellations for reasons such as change of mind, incorrect size, or personal preference.

2. Defective or Damaged Products

• In accordance with EU consumer protection law, customers are entitled to a refund or replacement if the product is defective, damaged upon arrival, or not as described.

• Claims must be submitted within 14 days of delivery.

• To process a claim, please provide your order number, a description of the defect/damage, and photographic evidence.

3. Process for Approved Claims

• Once the claim is verified, we will issue a refund to the original payment method or send a replacement product, at our discretion.

• Refunds will only cover the original purchase price.

4. Non-Eligible Cases

• Products damaged due to misuse, improper care, or normal wear and tear are not eligible for refund or replacement.

For all inquiries related to defective or damaged products, please contact us at: gopanaleh@gmail.com